Terms and Conditions

Effective January 1, 2026

Mainstay Hilo Concrete and Masonry, hiloconcreteandmasonry.com, office@hiloconcreteandmasonry.com

Agreeing to these terms

These terms cover your use of this website and any estimate, scheduling or work you arrange with Mainstay Hilo Concrete and Masonry, a masonry contractor in Hilo, HI. When you use the site, contact us or accept an estimate, you agree to these terms, so please read them before you book.

If a written estimate or contract for your job says something different from this page, the written estimate or contract controls for that job. You can return to the home page at any time to see what we do, or read about our crew before you reach out.

What we do

We do concrete and masonry work for homes in Hilo and the cities around it, including foundation repair, block and brick walls, retaining walls, chimney and fireplace work, pointing, stone and veneer work, pavers, walkways and outdoor kitchens. The descriptions on this site explain the work in general terms and aren't a promise that every service fits every property.

What we'll actually do on your job is what your written estimate or contract describes. Anything outside that scope is extra work and needs your approval before we do it.

Estimates and pricing

We give free in-person estimates with no pressure to book, because we need to see the site, the soil, the drainage and the condition of what's already there before we can price the job fairly. Prices on any part of this website are general information, not a quote for your property.

An estimate is based on what we can see and what you tell us at the time. If we open up a wall, a footing or a slab and find hidden damage, rot, poor soil, buried rock or anything else we couldn't reasonably see, we'll stop, explain what we found and give you a written change in price before we go further.

An estimate stays good for the period written on it. After that, material and labor costs may have changed, so we may need to update it before we schedule.

Scheduling, weather and cancellation

We'll give you a start date and a working estimate of how long the job should take, but dates can move. Rain, wet ground, material delivery, permit timing and conditions found once the job is open can all push a schedule, and we won't pour concrete or lay mortar in weather that would hurt the finished work.

If you need to reschedule or cancel, call us at (808) 229-1042 as early as you can so we can give the slot to someone else. If we've already ordered special materials or started work, you'll be responsible for those costs and for the work completed up to that point, as your written estimate or contract sets out.

If we need to reschedule, we'll tell you as soon as we know and set a new date with you.

Payment

Your written estimate or contract will state any deposit, the payment schedule and the payment methods we accept for your job. Payment is due on the dates it lists.

If a payment is late, we may pause work until the account is brought current. Unpaid balances may also be collected as Hawaii law allows, which can include the cost of collection where the law and your contract permit it.

Your part in the job

You agree to give our crew safe access to the work area and to tell us what you know about the property, such as property lines, buried pipes, septic systems, irrigation, past repairs and any known problems. Underground lines should be located before we dig, and we can't be responsible for damage to private lines or features you didn't tell us about.

Some masonry work may need a permit or approval. Who is responsible for getting it will be written in your estimate or contract, and if you're a member of a homeowners association, getting its approval is up to you.

Please keep children and pets away from the work area and off fresh concrete and mortar until we tell you it's ready.

What to expect from concrete and masonry

Concrete, stone, brick and block are natural materials, so color, texture and grain will vary from sample photos and from batch to batch. Small shrinkage cracks in concrete are normal as it cures and don't mean the work was done wrong.

Masonry work is backed by our satisfaction guarantee, and any written warranty for your job will be stated in your contract with its terms and length. Apart from what's in writing, we don't make any other warranties, express or implied, to the fullest extent Hawaii law allows.

No guarantee or warranty covers damage from earthquakes, volcanic activity, flooding, ground settlement beyond our control, tree roots, heavy vehicles on surfaces not built for them, poor drainage you were told about, alterations by others or lack of normal upkeep.

Limits on our liability

We're licensed and insured, and we stand behind the work we're hired to do. To the fullest extent the law allows, our total liability for any claim connected to a job is limited to the amount you paid us for that job.

We aren't liable for indirect or consequential losses, such as lost use of a space, lost rent or damage caused by conditions we didn't create and couldn't reasonably have known about. Nothing in these terms limits any right you have that Hawaii law says can't be limited.

Using this website

The information on this site is general and is meant to help you understand the work. It isn't engineering, legal or permit advice for your property, and you shouldn't rely on it in place of an in-person look at your job.

We try to keep the site accurate and current but don't promise it's free of errors or always available. The text, photos and design on this site belong to Mainstay Hilo Concrete and Masonry and can't be copied or reused without our written permission.

If we disagree

If something about your job isn't right, call us first at (808) 229-1042. Most problems get sorted out quickly once we come back out and look at them together.

If we can't settle it that way, we both agree to try mediation in good faith before filing a lawsuit. If mediation doesn't resolve it, the dispute will be heard in the state courts serving the County of Hawaii, unless it qualifies for small claims court.

Which law applies

These terms, and any estimate or contract between you and Mainstay Hilo Concrete and Masonry, are governed by the laws of the State of Hawaii, without regard to rules that would apply another state's law.

Changes to these terms

We may update these terms from time to time, and the version posted on this page is the one in effect. Changes won't alter a written estimate or contract you've already signed unless we both agree in writing.

Questions about these terms

If anything here is unclear, call us at (808) 229-1042 or send a note through our contact page. We respond within 1 business day.