Privacy Policy

Effective January 1, 2026

Mainstay Hilo Concrete and Masonry, hiloconcreteandmasonry.com, office@hiloconcreteandmasonry.com

What this policy covers

This policy explains what information Mainstay Hilo Concrete and Masonry collects through this website, how we use it, how long we keep it and what you can ask us to do with it. We're a masonry contractor in Hilo, HI, and we only ask for what we need to answer your question, set up an estimate and do the work.

It applies to this website, starting from the home page, and to the messages you send us through it. It doesn't cover other websites we link to, which have their own policies.

Information you give us

When you fill out our contact form, we collect what you type in. That's usually your name, phone number, email, address or neighborhood, and a description of the job, such as a cracked block wall or a driveway you want paved.

Our contact form runs on a third-party form service, so your entries pass through and are stored by that service before they reach us. If you call us at (808) 229-1042 or email us, we keep what you tell us so we can follow up on your job.

Please don't send payment card numbers, Social Security numbers or other sensitive details through the form, because we never need them to give you an estimate.

Information collected automatically

Like most websites, ours collects basic technical information when you visit. That can include your browser and device type, the pages you look at, how you got to the site and a general location based on your IP address.

We use this through analytics tools and cookies, which are small files your browser stores, so we can see which pages people find useful and fix ones that don't work. You can block or delete cookies in your browser settings, and the site will still work for reading and contacting us.

How we use your information

We use your contact details and job description to reply to you, schedule an estimate, do the work you hire us for and send invoices or follow-up about that job.

We use the site information to understand how people use the site and to keep it running well. We don't sell your personal information, and we don't share it with anyone for their own marketing.

We share information only with the service providers that help us run the business, such as our form, email and website hosting services, or when the law requires it.

How long we keep it

We keep your information as long as we need it to answer your request and finish your job, and after that as long as we need it for warranty questions, tax and business records, or legal reasons.

If you contact us and don't end up hiring us, we keep your message only as long as it's useful for following up, then delete it. Analytics information is kept in summary form and isn't used to identify you.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. You can also tell us to stop contacting you at any time.

Depending on where you live, state law may give you more rights over your information, and we'll honor those when they apply. We may need to confirm who you are before we act on a request, so we don't hand your details to someone else.

Children's privacy

This website is meant for adults arranging work on their homes. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Changes to this policy

If we change how we handle your information, we'll update this page. The version posted here is the one that applies.

Questions or privacy concerns

If you have a question about this policy or want to make a request about your information, call us at (808) 229-1042 or send us a message through our contact page. We respond within 1 business day.

You can learn more about who we are and how we work on our about page.